Identity Card/Passport and Customs' Formalities:
Your passport should be valid for at least 6 months after the end of your trip. It is your responsibility to obtain all information regarding the various documents and or visas required for each country you will be visiting before you embark the cruise ship. Passengers arriving from abroad are responsible to acquire the appropriate documentation to be allowed to enter the country. A valid Passport or Id is essential if you are travelling within the EU. ANY visas required for any part of your cruise must be obtained prior to leaving your country of residence.
Passengers requiring a Schengen visa MUST have a multi entry Schengen visa.
All documents including your passport, given to you by your Travel Agent (cruise tickets/Vouchers, excursions program, insurance policy, conditions of carriage etc.) are required for embarkation.
Luggage & Health Insurance:
Luggage and Health insurance is an important consideration, since the carrier has limited liability as per the carriers' conditions of carriage.
We strongly recommend the use of security locks for your luggage throughout your journey. Jewelry, medication, travel documents and Passport/ID card should be kept in your hand luggage which should be kept with you at all times. All luggage should be clearly labeled. Do not forget to specify your name and cabin number on the luggage labels.
Lost, stolen or damaged luggage:
The Company is not responsible for any loss or damage to your luggage during transit to the vessel. In case of loss or damage, you should immediately advise the carriers involved and your insurance company.
Check with your Travel Agent and/or your doctor regarding the health requirements of the countries to be visited. In certain circumstances a “fit to travel” declaration from your physician may be required. Passengers who need assistance and/or have special requests or need special facilities or equipment must notify their Travel Agent
Should you take a prescription medication ensure that you bring an ample supply as some prescription drugs may not be available on board. If your medication requires cold storage, please inform our agency no later than two weeks prior to departure. It's a good idea to bring a spare pair of spectacles or contact lenses should you need them.
For their own health & safety, ladies in their 28th week of pregnancy (or more) during any part of the cruise are not allowed. Up to the 27th week of pregnancy, ladies may cruise, but are required to present prior to confirmation of the booking a statement from their physician stating that they are fit to travel.
Infants under 3 months are not allowed on board for their own health and safety. Should you need a baby cot (for infants 3 months and above ) please inform our agency at least one month before sailing. Please note that formula or BABY food is not provided neither do not have a babysitting service on board.
The currency on board is the Euro. For your convenience the vessels operate a cashless system. Your personal embarkation card allows you to charge to your shipboard account almost everything on board, including shore excursions, gift shop purchases, wine and bar bills, spa and beauty salon, photos, cabin service, in fact everything except transactions made at the Casino. Upon embarkation you should contact the Guest Relations desk in order to activate your personal account. We recommend all credit card holders to register their card to settle their account, as this will assist them in a smooth disembarkation (checkout), avoiding delays. We accept American Express, MasterCard and Visa. Debit cards or personal cheques are not accepted. For those passengers not wishing to pay by credit card payment can be made in cash or Travelers' cheques. On the last day of your cruise an itemized invoice with all expenses shall be delivered to your cabin. Note: All expenses incurred on the last day of your cruise will be paid in cash.
For your convenience and as practiced on most ships, your shipboard account will be debited with the customary gratuities for services rendered on board. The suggested amounts are: Euros 8 per person per day for all passengers over 16 years old and Euro 4 per person per day for children and teenagers (6-16 years). Should you wish to adjust the amount or make any change whatsoever to this charge please contact the Guest Relations personnel.
If you have a particular diet requirement please inform our agency no later than two weeks prior to departure.
Are you celebrating a Birthday, Anniversary or Honeymoon?
Inform our agency no later than two weeks prior to departure.
Bon Voyage Gifts:
Would you like to send a gift of fruit, flowers or wine? A gift certificate for use in the Beauty salon, Cocktail parties, renewal of wedding vows, special celebration gifts for your clients, family or friends. Just inform our agency.
Optional Shore Excursions
They are designed to offer to you the very best enjoyment at all destinations. Our excursions are guided tours to important sites and highlights to the ports we call at. Where possible, time is allowed for shopping and individual interests. We take extra care to guarantee the best local tour guides and motorcoaches for all of our tours. Our cruises feature regular on board Shore Excursion Briefings to every port of call, providing useful facts on the history, culture and general characteristics. Our professional Shore Excursion Staff will also advise you on your touring plans. All our shore excursions can be purchased on board, immediately after embarkation.
For health reasons, pets are not permitted on board our ships.
Weapons, Sharp Objects, Articles of a Dangerous Nature and Forbidden Substances:
Ammunition, sharp objects, articles of a dangerous nature and forbidden substances such as non prescription drugs are not permitted on board any Louis Cruises vessel. To do so, shall render the passenger strictly liable to the Carrier for any injury, loss, damage or expense including any fine or penalty.
During summer casual light-weight resort wear, including light cotton clothing, swimwear and a beach robe are recommended. Swimsuits are not allowed in the restaurants, shorts or Bermuda shorts are acceptable at lunch time only. If you wish to have lunch in your swim attire you can enjoy a buffet meal on deck. Tennis shoes or low heeled walking shoes are most suitable for exploring the ports of call. In case of a cool breeze or unexpected shower a light jacket or sweater is recommended. A hat and sunglasses are always recommended. Binoculars will be a great asset to your enjoyment whilst at sea and during the excursions while we also suggest you have your camera ready at all times. When visiting places of worship, shorts are not allowed and shoulders should be covered.
The shipboard daily program will inform you of the evening (after 6.00 p.m.) dress code on board. The majority of evenings on board are country club casual. Greek night; wear blue and white which are the colours of Greece.
Casual night - Country club casual clothing; we want you to feel comfortable and relaxed. Formal – Gentlemen we suggest suit & tie and the ladies cocktail dress or pant suit for nights of glamour!
Do not pack passports, travel documents, prescription medication or valuables. Please check the sailing times and note that you should arrive at the port not later than one hour prior to departure. Allow enough time to reach the vessel. Passengers who are not at the check in 1 hour prior departure are considered as no - show. Allow sufficient time from your flight arrival at the airport to the port, taking into consideration possible heavy traffic.
Embarkation commences three hours before the departure time of the vessel for 7 day cruises and 2 hours prior departure for 3 & 4 day cruises. Passport/ID card, cruise ticket or voucher should be ready to present to the embarkation staff. For fast embarkation/disembarkation at each port's of call, the ship's staff will collect and retain your Passport/ ID Card for the duration of the cruise. A receipt will be given to you; this should be presented at the designated time when Passports/ID cards will be returned to you prior to your final disembarkation. At the check-in you will be issued with your own personal embarkation card which will act as your security card to embark/disembark the vessel as well as your onboard payment card.
Your luggage will be delivered outside your cabin door. Please allow a maximum of two hours for delivery. If you have not received your luggage within this time period, or if you have not indicated the cabin number on your luggage, please speak with our Guest Relations personnel.
Dining Room Reservations:
Upon embarkation, the Maitre d’Hotel will take your dining room reservation and assign your table. You may have a choice, depending on availability, of main or late sitting. Times vary depending on the itinerary and the actual arrival and departure times at the ports of call but they are always mentioned in the shipboard Daily Program. Breakfast and lunch do not require any reservation; they are free sitting and you are therefore able to choose between the buffet on the open deck (weather permitting) or the restaurant. For dinner, we kindly ask you to respect the opening time of the restaurant and note that the Dining Room closes 15 minutes after commencement of the service. Smoking is not permitted in the Dining Room.
Safety boxes for your valuable items, jewelry, money and documents are available on board all our ships either in the cabin or at the Pursers Office. There is a nominal charge. The company is not responsible for any theft or loss of any items not kept in the safety boxes. The company does not accept responsibility for loss or theft of cameras, video cameras, chargers and other valuable items which are your responsibility at all times. Our liability is limited by the Athens Convention as per the carriers' conditions of carriage.
Alcoholic beverages purchased from our onboard shops or ashore will be stored by our Housekeeping Department and delivered to your cabin during the evening prior to disembarkation for arrivals before 13.00, or on the morning of your disembarkation for arrivals after 13.00.
Each evening, a program detailing the following day's activities will be delivered to your cabin. This will include arrival and departure times, excursion departure times, social activities, meal times, opening hours of the on board services, evening dress code and other useful information. Please read it carefully.
Guest Relations Office:
Our on board personnel will be pleased to help you and answer all your questions. The Guest Relations Office is open 24 hours a day.
The current on board our vessels varies: 110v AC or 220v AC. Please remember to bring an international transformer as sockets often vary from standard sockets ashore.
Smoking is prohibited in all areas except one designated lounge (usually the casino) and also the open decks. Passengers are requested not to smoke in their cabins.
Laundry and pressing:
A laundry and pressing service is available on board our vessels. Complete the form, place the clothing in the laundry bag provided, your cabin steward will do the rest. Your on board account will be charged accordingly.
Cabin personnel will provide you with sufficient towels, which will be replaced as required. Passengers are kindly requested to return the used towels back to the cabin. Should you fail to do so, your on board account will be charged automatically with the amount of 20 Euros per piece.
Due to security reasons and the comfort of other passengers, visitors are not allowed on board.
Duty Free & Travel Value shops:
Discover the fine selection of items in our Duty Free & Travel Value shops. The shops offer a selection of tasteful merchandise including fragrances, cosmetics, fashion wear, liquor, cigarettes and of course many Louis branded souvenir items. The on board shops are open daily while the ship is at sea. Customs regulations do not allow us to open whilst in port.
Your most memorable experiences on board and during excursions may be photographed by our professional team of photographers. All photos will then be displayed at the vessels' Photo Gallery.
During your cruise, you may try your luck with Slot Machines, or select the tables Roulette, Black Jack and Bingo! Minimum age 18 years. Note: Your shipboard account is not valid in the Casino.
All vessels offer internet facilities, the use of which is charged to your shipboard account.
A physician is available on board all vessels 24 hours a day while at sea and during scheduled hours when the vessel is in port. Professional service, care and medication are offered by our ships' physicians. A customary fee is charged for the services and medication; this can be charged to your shipboard account.
Hair, manicure, pedicure and a variety of relaxing massage techniques are available on board. A wide selection of organic skin products is available. Meet our experienced personnel for a complimentary consultation to select the services most suited to you and make sure to book your appointments early to avoid disappointment
Please note that when your mobile phones are out of shore side network limits, their signal is transmitted via the vessels' satellite which increases the cost to you, the subscriber.
While on board you can be contacted on the following numbers:
Tel: 0019 545384319; 0019 545384236
Fax: 0030 2111984271
Tel: 0019 546726798; 0019 546726799